Frequently Asked Questions
I want to start a garden but am not sure how–help!
No problem! We love helping new gardeners put their best foot forward. Our yard workers are always happy to help answer questions, choose appropriate plants, and diagnose issues.
Can I order a custom planter?
Yes, you can work with our talented container experts who can put together a planter according to your specifications and can help you with choosing appropriate plants for your space.
Do you deliver?
Yes! We deliver to much of the Chicagoland area. Delivery fees are determined by zip code. You can set up a delivery over the phone or in-store.
Do you take returns?
Yes! Gethsemane customers have 14 days to return items for a full cash/card refund.
Within 15-30 days customers may receive store credit or exchange the items.
There are a few exceptions, please see below:
Wild Pansy Gift Shop returns
Returns with gift tags may be exchanged only until the date indicated.
Greenhouse plant returns
- Returns accepted for insect problems only within 1 month.
- You must provide your receipt and return the plant in its original container.
- No returns for plants damaged due to improper care (e.g., overwatering, insufficient drainage, improper light, etc.). For care questions, call the Greenhouse staff at 773-769-8219.
- Exclusions: Blooming plants, bonsai, and sale plants are final sale.
Tree & Shrub 1-YEAR warranty policy
Plants purchased at the full retail price that fail to survive the first year will be replaced with another plant or store credit.
- Replacements will not be considered on plants that:
- have cosmetic damage alone
- that were purchased at a discounted price
- that have been planted in containers, raised beds, or parkways.
- The warranty is valid for one (1) year from the original date of purchase.
- The warranty covers 100% of the original amount paid for the plant.
- You must have a copy of your cash register receipt to activate the warranty. For your convenience please email us at treesandshrubsgethsemane@yahoo.com with a current photo of the dead plant in the ground and an image of your receipt for review.
- There will only be one replacement of the tree or shrub, or store credit issued for the dead plant material. No cash, debit, or credit card return will be issued. The replacement plant will not have a warranty.
- Delivery and planting services are not covered under the warranty.
PLEASE DO NOT BRING ANY PLANTS BACK TO THE STORE! We will not accept any returned plant material that has left the property due to the possibility of contamination. Our plants are sourced from growers that are part of a certification program that are inspected on a regular basis to help prevent the spread of disease.